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Yahoo - your faults page is not a place for propaganda

Dear @yahoomail and @marissamayer status pages are not a place for congratulations on solving a problem when at least some customers are having continuing problems. Spinning your releases on your faults pages to sound positive when there are problems is unlikely to help the bad press and will generate a lot of I am not working me-too messages. Read More...

Yahoo! - still linking to irrelevant articles

Yahoo (@yahoomail) have brought back some of their e-mail services (Yahoo Mail status) ... but they still don’t get the importance of not linking to instructions which make a bad situation worse. Apple users, in particular, may find the help articles they link to less than helpful. Read More...

Yahoo! - A lesson in poor communication

Yahoo mail hasn’t been working for me for over 12 hours ... apparently other people are affected ... but you would never know that from Yahoo’s web site and barely from their tweets. Read More...