One of Australia's big 4 banks (NAB) acquired Citi Bank's credit card operation. At a moment of great change they are creating an opportunityfor scammers. Here are some of the issues that have arisen:

• Picking an extremely generic and common name for their new service rebrand (MyCard)
• Sending communications which warn of future changes, requiring you to act but do not say the actions required are not possible yet
• Not making available placeholder applications / websites and clearly linking to them (or saying they are not there yet) from existing trusted sources

This is an invitation to scammers to take advantage of the confusion.

Caring about your customers cybersecurity must not be just a marketing slogan.
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Tags: Banking